Terms & Conditions

Users of our website & online ordering facility

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

(i) The Personal Information which you are required to provide when you register as a customer or place an order is true, accurate, current and complete in all respects; and (ii) You will notify us immediately of any changes to the Personal Information by contacting us by e-mail at enquiries@wardenbros.com, or calling us on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm. (iii) You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Links to Third Parties

To provide increased value to users of our website, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:

(i) The privacy practices of such websites (ii) The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources (iii) The use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources

Purchase of Products and Ordering

We will take all reasonable care, as far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Please see our Privacy Policy for further information.

Contract Creation

The steps required to create the contract between you and Wardens are as follows:

-You place the order for your products on the website by accepting the terms & conditions and pressing the ‘Checkout’ button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website.
-We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from www.wardenbros.com.
-As your product is shipped from our warehouse we will send you a despatch confirmation email.
-Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Changing or Cancelling an Online Order.

Non-acceptance of an order may be a result of one of the following:

-The product you ordered being unavailable from stock.
-Our inability to obtain authorisation for your payment.
-The identification of a pricing or product description error.
-You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

Please note that you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided that you exercise your right and notify us no longer than 14 days after the day on which you receive the products. Please see ‘Your Rights Under Distance Selling’ for further information.

Product Description & Pricing Policy

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our Contract Creation Policy. We cannot be held responsible for any limitations of your monitor’s display of colour, texture or detail of merchandise. Images are displayed for illustrative purposes only and we cannot guarantee the image displayed is an accurate representation of the actual product.

Compliance with laws & Legal Restrictions

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. Wardenbros.com may sell products which are restricted in sale by law. The following laws apply to customers attempting to buy such Gifts:

-Knives (or gifts containing knives) – it is illegal to sell a knife, axe or blade to anyone under the age of 18. -Aerosol Spray Paints – It is illegal to sell aerosol spray paints to anyone under the age of 16.

You undertake to comply with these laws when purchasing such items.

Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This includes shipment delays from suppliers and our store delivery service. This condition does not affect your statutory rights.

Website Errors & Access

We endeavour to present the most accurate and reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, inaccuracies or typographical errors. Any errors are wholly unintentional and we apologise if erroneous information is reflected in any product price or product availability. We try to ensure that all pricing is accurate, but occasionally an error may occur and items may be incorrectly priced. If we discover a pricing error has been made, we reserve the right to remove the item from the website. We will not be obliged to supply any item at the incorrect price. We present our information ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Given the unpredictability of the online environment and technology, we do not warrant that the function or operation of this website will be error-free or uninterrupted, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Your access to the website may occasionally be restricted or suspended to allow for maintenance or repairs or the introduction of new facilities or services. We shall not be held liable for damages and/or losses of any kind that you may incur from your use of or inability to access our website.

Refund Policy

If you are unhappy with any purchase you have made from our store, you may return the item with the original full till receipt for a full refund or an exchange for goods of an equal value up to 28 days after the date of purchase.

If you have no original till receipt but can provide other proof of purchase* we can offer exchange of goods or a Wardens Gift Card at the current sale value of the items purchased.

If you are unable to provide any proof of purchase, regrettably we are unable to offer a refund, exchange or a Wardens Gift Card.

Subject to the exceptions below, exchanges or refunds are available up to 28 days after the date of purchase. We are unable to accept returns of items after this period unless items were unknowingly sold in a damaged or faulty condition.

If your item is damaged or faulty, please ask a member of staff for further information. We cannot accept liability for items which have been damaged in your own care, either in transport or storage. We cannot accept liability for damaged/faulty items without proof of purchase.

· Purchases of stock wallpaper are available for refund or exchange up to 14 days after the date of purchase, no more than 2 rolls may be returned. After this 14 day period, we may accept return of wallpapers if there are other rolls in stock with the same batch number. In this instance, only an exchange of goods or Wardens Gift Card is available.

· Some items are excluded from our refund policy such as items which are bespoke, made-to-measure or 'special order' unless they are faulty or damaged. Special order items are considered to be goods which we do not normally keep in stock in our store but have agreed to order for you.

· We cannot accept return of items which are not returned in a saleable condition, unless they are faulty or damaged. We cannot accept return of items which have not been purchased from Warden Brothers.

*Proof of purchase: gift receipt, bank statement, credit card receipt

This does not affect your Statutory Rights. If you would like further information, please ask a member of staff or alternatively, contact the store on 028 9181 2147 between Monday - Friday 9am - 5pm, Saturday 9am - 5.30pm.

Amendments to Terms and Conditions

We reserve the right to update or amend these terms and conditions at any time, without giving prior notice. If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions. These conditions are governed by and construed in accordance with the laws of Northern Ireland and England. You agree, as we do, to submit to the non-exclusive jurisdiction of the Northern Irish and English Courts.